Privacy Policy
This Privacy Policy describes how Navyug Healthcare Services (hereinafter referred to as “NHS,” “we,” “our,” “us”) collects, uses, shares, protects, or otherwise processes your information/personal data through our website https://navyughealthcare.com (hereinafter referred to as the “Platform”).
Please note that you may be able to browse certain sections of the Platform without registering with us. However, your personal data will primarily be stored and processed in India. By visiting this Platform, providing your information, or availing any product/service offered on the Platform, you expressly agree to be bound by the terms and conditions of this Privacy Policy, the Terms of Use, and the applicable service/product terms and conditions, and agree to be governed by the laws of India, including but not limited to the laws applicable to data protection and privacy.
If you do not agree, please do not use or access our Platform.
Collection of Personal Data
We collect your personal data when you use our Platform, services, or otherwise interact with us during the course of our relationship. This may include personal information provided during sign-up/registering or using our Platform, such as name, date of birth, address, telephone/mobile number, email ID, and/or any information shared as proof of identity or address. We may also collect sensitive personal data with your consent, such as payment details or health-related information (for medical consultations or services).
You have the option to not provide certain information, but some services or features may not be available if you choose not to share such data. We may also track your behavior, preferences, and other information that you choose to provide on our Platform. This information is compiled and analyzed on an aggregated basis to improve our services.
We will also collect information related to your transactions on our Platform and third-party platforms. When a third-party business partner collects your personal data directly from you, their privacy policies will apply. We shall not be responsible for third-party privacy practices and request that you review their policies before providing any information.
Sharing of Personal Data
We may share your personal data within our group entities, affiliates, and third-party service providers to provide you access to the services and products offered. These disclosures may be required to comply with legal obligations, enforce our user agreements, prevent fraud, or facilitate our marketing activities.
We may disclose personal data to government agencies or authorized law enforcement agencies if required by law or in good faith belief that such disclosure is necessary to respond to subpoenas, court orders, or other legal processes.
We may also share personal data with third-party service providers (e.g., payment processors, logistics partners, healthcare professionals) to assist in fulfilling our services to you.
Security Precautions
To protect your personal data from unauthorized access or disclosure, loss, or misuse, we adhere to reasonable security practices and procedures. However, please be aware that the transmission of data over the internet is not completely secure, and there are inherent risks when transmitting information over the World Wide Web. By using the Platform, you accept these security risks. We also encourage you to take necessary measures to protect your login and password information.
Data Deletion and Retention
You have the option to delete your account by visiting your profile settings on our Platform. Please note that account deletion will result in the loss of all information related to your account. In the event of pending grievances, claims, shipments, or other services, we may delay or refuse to delete the account.
We retain your personal data only as long as necessary for the purpose for which it was collected or as required by law. We may continue to retain anonymized data for analytical and research purposes.
Your Rights
You have the right to access, rectify, and update your personal data directly through the functionalities provided on the Platform. You can also request for data deletion or modification by contacting our Grievance Officer.
Consent
By providing your personal information, you consent to the collection, use, storage, disclosure, and processing of your information in accordance with this Privacy Policy. If you provide personal data about others (e.g., family members), you represent that you have the authority to do so and permit us to use the information as per this Privacy Policy.
If you wish to withdraw your consent, please contact the Grievance Officer. Your withdrawal will not affect any data processed before such withdrawal.
Changes to this Privacy Policy
We may update this Privacy Policy periodically to reflect changes to our information practices. We will notify you about significant changes through the Platform. We encourage you to review this Privacy Policy regularly to stay informed.
Indemnification
You agree to indemnify and hold harmless the Platform Owner, its affiliates, officers, directors, and employees from any claims, damages, penalties, or legal fees arising out of your breach of these Terms of Use or violation of any laws or third-party rights.
Grievance Officer
For any concerns related to privacy or to exercise your rights under this policy, please contact our Grievance Officer:
Name: [Insert Name]
Designation: [Insert Designation]
Address: [Insert Company Address]
Phone: [Insert Contact Number]
Email: [Insert Email Address]
Office Hours: Monday – Friday (9:00 AM – 6:00 PM)
By using the Platform, you agree to the terms and conditions outlined in this Privacy Policy.